FROM SCRATCH NEWSWIRE

SCAVENGING THE INTERNET

BPO PLAYERS MINIMIZE ‘CRISIS’ IMPACT – A significant majority of Business Process Outsourcing (BPO) industry players believe the global financial crisis will have a positive or neutral effect on their operations in the Philippines.

Posted by Gilmour Poincaree on November 2, 2008

Sunday, November 2, 2008

by James A. Loyola

A survey of executives of companies in the BPO industry and suppliers to the industry showed though that almost a third of respondents said the crisis will have a negative impact on their operations and 44 percent said the crisis will result in a decrease in demand for their services.

Results indicated that the impact of the global financial crisis on the Philippine operations of BPO services provides will be mixed, but mostly positive.

A majority of respondents, 79 percent, representing a broad spectrum of BPO sectors said the global financial crisis will have a positive or neutral effect on their Philippine operations.

Forty-one percent of respondents said the global financial crisis will cause demand for their services to increase, and 38 percent said the global financial crisis will have a positive impact on their operations in the Philippines. Thirty percent said impact on their Philippine operations will be neutral.

“While the global financial crisis provides both opportunities and challenges for the Philippine BPO industry, industry players are indicating that overall, the outlook remains positive, and at least in some sectors, will become more so,” said Business Processing Association of the Philippines (BPA/P) CEO Oscar Sañez.

CLICK HERE FOR THE ORIGINAL ARTICLE

PUBLISHED BY ‘MANILA BULLETIN ON LINE’ (Philippines)

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